WHEN WILL MY ORDER SHIP AND WHAT'S THE COST FOR SHIPPING?⠀
Wild & Precious Boutique ships merchandise to locations within the United States for a flat rate per order of $4. All orders over $50 ship free (US Only). We do ship international but additional shipping fees are applied. Orders are shipped within 3-7 business days of purchase unless your item states that it is a pre-order. Orders are shipped via USPS priority or first class depending on weight and usually arrive between 2-5 business days.
WHEN AND WHERE DO I PICK UP MY ORDER FOR LOCAL PICK UP?
LOCAL PICK UP for free is available as well. These orders also take 3-5 business day to fulfill unless you make other arrangements. Currently PICK UP LOCATION AND TIMES FOR PICK UP is at the shop located at 1323 Wisconsin Avenue in Grafton, WI. Our current open hour + pick up times are:
SATURDAYS : 10am-2pm
SUNDAYS : 10am-2pm
THURSDAYS : 5-7pm
(if these times do not work for you or you prefer contactless pick up or curbside please email email@example.com to make other arrangements)
BUT WHERE'S MY PACKAGE? I HAVEN'T RECEIVED IT.
Gosh, I so wish we had more control over packages once they leave us. All orders will receive a tracking number once the order has been shipped. Please search your email for "Wild & Precious" if you think you did not receive a fulfillment email. Sometimes they get filtered to SPAM or PROMOTIONS. Unfortunately, we do not have control over delays in shipping and shipping is NOT guaranteed although typically items are supposed to arrive within 2-5 business days. Of course, if there is an issue with you order please let us know and we will do what we can to help. It's always helpful to follow up with your local USPS as well.
DAMAGED GOODS : Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, please contact us within 3 days of receiving the item. Failure to comply with this timeline, would result in the denial of credit.
If you receive a defective item, please do as follows:
- Take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, including the tag in the image showing it is still attached. If it is a fragile item, please also include a photo of the package + bubble wrap + any fragile stickers on box.
- Indicate "Damaged" in the subject line.
- Include the order # and product name of the item.
We will review as fast as we are able and provide an options to make it right!
WHAT IF MY ITEMS DON'T FIT OR I'M NOT SATISFIED?
WHAT'S YOUR RETURN POLICY?
RETURNS: If you receive an item and are unhappy with the purchase or it does not fit properly, I will accept returns of no damages or worn items (holiday or sale items NOT included), within 7 days of delivery or time of available local pick up, but you are responsible for shipping cost back to me, dropping off the item or returning to the store. Returns are only eligible for STORE CREDIT! Exchanges are also allowed, but you DO need to pay $4 shipping for a new item to be sent if you prefer an exchange.
Returns should be addressed to:
Wild & Precious Boutique
2294 Shoshoni Street
Grafton, WI 53024
Please include your invoice or a note with your name and order # along with the items being returned.
ALL SALE, HOLIDAY SPECIFIC + PREORDERS ARE FINAL SALE.
Any other questions? What did we miss? Feel free to shoot an email to email@example.com